Terms of Service

By accessing and using Opaline by Mely services, you agree to be bound by the following terms and conditions.

1. VIP Membership

Access to our services is exclusive to approved members. We reserve the right to admit or revoke memberships at our discretion to maintain the standard of quality and exclusivity of the club.

2. Appointments and Cancellations

Appointments must be canceled at least 24 hours in advance through your control panel. Late cancellations or no-shows may result in temporary or permanent suspension of VIP privileges.

3. Payments and Currencies

We accept payments exclusively in RSD (Serbian Dinars). Services must be paid in full at the end of the session at the salon.

4. Use of Artificial Intelligence

At Opaline by Mely we use artificial intelligence to serve you better. Our phone receptionist, Valeria, is an AI virtual assistant: she can give you information and book, change or cancel your appointments. Calls are recorded and transcribed so they can be handled and so that Melisa receives a summary. The salon team also relies on an internal AI assistant to organise the schedule, which only receives the data needed for each task. No change to your appointment is made unless you or a person at the salon confirms it.

AI can make mistakes: the valid details of your appointment are the ones shown in your dashboard on the website. You can ask to be helped by a person at any time, or manage your appointments directly on the website. These systems are provided by external technology providers that process data solely on the salon's behalf. More details in our Privacy Policy.